Distributed Computer Systems Analyst

State of Florida

. Provide second-level desktop support and problem resolution to local and remote users .

Posted 5/13/2026full-timeTallahassee • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $47,350 per yearWebsite

About the role

Key responsibilities & impact

Provide second-level desktop support and problem resolution to local and remote users
Review all incoming Desktop support tickets and self-assign or assign them to team members as appropriate
Support knowledge management by documenting and maintaining processes, routine tasks, and resolutions to complex issues in the Wiki
Promote skills development of junior team members through strategic ticket assignment and peer-to-peer mentoring
Ensure service delivery within specified Service Level Agreements (SLAs)
Log, track, route, escalate, and respond to all service requests using standard service desk software
Maintain communications with customers throughout the resolution process
Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance

Requirements

What you’ll need

Knowledge/work experience with computer hardware, procedures, asset management, file share permissions, and systems
Knowledge/work experience providing technical assistance on software, printers, and databases
Knowledge/work experience in setting up new or existing computer equipment
Valid driver’s license

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Tuition waivers
Total Compensation Estimator Tool

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

desktop supportproblem resolutionknowledge managementticket managementcomputer hardwareasset managementfile share permissionstechnical assistancesoftware supportprinter support

Soft Skills

mentoringcommunicationteam collaborationcustomer servicestrategic assignment

Certifications

valid driver's license