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Senior Human Services Program Specialist
State of Florida. Help shape the quality of health care in Florida.
About the role
Key responsibilities & impact- Help shape the quality of health care in Florida.
- Enhance the delivery of health care services through the Florida Medicaid Program.
- Provide full-time customer service to a high-volume Contact Center.
- Answer recipient and/or provider questions regarding Medicaid covered services.
- Provide Choice Counseling regarding the Statewide Medicaid Managed Care (SMMC) programs and make referrals to the appropriate agencies.
- Maintain up-to-date knowledge concerning the Florida Medicaid program.
- Meet or exceed contact center performance measures and metrics.
Requirements
What you’ll need- Two years of experience providing a professional level of customer service in a fast-paced consumer centric environment.
- Ability to accurately and quickly type and enter alphanumeric information using a computer.
Benefits
Comp & perks- No state income tax for residents of Florida;
- State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;
- Savings & Spending Accounts;
- 401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan);
- Participation in the Florida Deferred Compensation Plan (457b)
ATS Keywords
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Soft Skills
customer servicecommunicationproblem-solvingtime managementattention to detail