Call Center Agent
State of Florida
full-time
Posted on:
Location Type: Hybrid
Location: Tallahassee • Florida • United States
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Salary
💰 $39,960 per year
About the role
- Aid taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and take appropriate actions to resolve accounts.
- Examine and update departmental or taxpayer records and may contact taxpayer or other departmental personnel for final resolution.
- Assist taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.
Requirements
- Administrative, secretarial, clerical, or financial experience.
- Customer service experience.
- Ability to communicate effectively in English and Spanish.
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationbilingual