Call Center Agent

State of Florida

Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.

Posted 4/18/2026full-timeTallahassee • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $39,960 per yearWebsite

About the role

Key responsibilities & impact

Aid taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and take appropriate actions to resolve accounts.
Examine and update departmental or taxpayer records and may contact taxpayer or other departmental personnel for final resolution.
Assist taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.

Requirements

What you’ll need

Administrative, secretarial, clerical, or financial experience.
Customer service experience.
Ability to communicate effectively in English and Spanish.

Benefits

Comp & perks

health insurance
life insurance
tuition waivers
paid sick and personal leave
10 paid holidays annually
retirement savings
vision and dental insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicecommunicationbilingual