OPS System Project Consultant – Help Desk Technician

State of Florida

Help desk technician resolving technical issues and improving efficiency at Florida Department of Health. Responsible for supporting staff and ensuring effective system operations.

Posted 4/15/2026full-timeTallahassee • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Serve as a help desk technician to resolve business office technical issues directly, or properly and timely assign tickets to the correct team
Provide desktop support to MQA staff and contractors
Provide liaison support between the Bureau, Office of Information Technology, and General Services Administration for desktop support needs and Systems Support Services activities, as needed
Ensure policies and procedures are followed
Monitor ticket tracking system to ensure tickets are assigned and completed in a timely fashion
Receive tickets from the Help Desk ticket system and direct from MQA staff and ensure that ticket contains all information needed to process
Maintains and drafts desk guides, job aids and procedures for user access of MQA systems and vendor systems supported by MQA
Review, coordinate, complete division wide User System Access Review process on an established schedule
Monitors division employment changes to add, delete and/or modify accounts
Assist with property receiving; complete property receiving reports, dispositions, and transfer of assets as well as with equipment refresh and replacement workflows
Monitor and assist with asset and bulk paper requests in the MQA Ticketing System
Monitors inventory levels on in-stock items on a quarterly basis and recommends timing and quantity of reorders to purchasing unit
Support specialized applications used by MQA programs
Perform other work-related duties as required

Requirements

What you’ll need

Minimum of three years working in a helpdesk ticketing system
Minimum of two years with Documentation Processing
Strong Analytical Skills
Knowledge of document management systems
Experience with ticket management systems
Experience with Microsoft Office Suite
Ability to communicate technical issues, risks, and approaches to non-technical staff
Strong business communication skills, both verbally and in writing
Ability to troubleshoot technical problems and/or implement design changes
Ability to facilitate meetings
Ability to work effectively in a team environment
Process management skills
Ability to negotiate and resolve conflict
Political awareness
Ability to read and comprehend Statutes and Rules
Ability to evaluate information gathered from multiple sources and break down high-level information into details.

Benefits

Comp & perks

State of Florida 401(a) FICA Alternative Plan (mandatory)
Participation in state group insurance (upon meeting eligibility requirements)
Workers’ Compensation (mandatory, if needed)
Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
Deferred Compensation (voluntary)
Employee Assistance Program (voluntary)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

helpdesk ticketing systemdocumentation processingdocument management systemsticket management systemsMicrosoft Office Suitetroubleshootingprocess management

Soft Skills

analytical skillsbusiness communicationteamworkconflict resolutionpolitical awarenessmeeting facilitation