Program Operations Administrator

State of Florida

Program Operations Administrator supervising staff and managing regulatory programs in the Department of Health. Overseeing health care licensing and ensuring compliance with Florida regulations.

Posted 4/14/2026full-timeTallahassee • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $52,373 - $63,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the supervision of staff including appraisals, planning and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions.
Supervises direct reports including motivating, training, providing guidance, and direction.
Develops expectations and meets with staff regularly to discuss performance, completes performance reviews, and takes disciplinary action, if needed.
Maintains vacation and work schedules to ensure proper coverage and completes timesheets.
Ensures all staff complete required training and are offered additional training.
The administrator manages a regulatory program within the Board of Medicine, Bureau of Health Care Practitioner Regulation and reports to a selected exempt Board Executive Director.
Motivates employees to improve the quality and quantity of work performed.
Plans workloads, work flows, deadlines, and work objectives.
Evaluates employees through establishing evaluation criteria and responsibilities.
Trains employees in methods for performing an effective and efficient job.
Ensures that staff receives necessary training, that staff meetings are conducted on a regular basis and that effective methods are utilized for optimal communication.
Directs the work of supervisors to ensure the best use of time and resources.
Ensures that application processing and eligibility decisions are completed in accordance with established criteria and time frames of laws and rules.
Ensures supervisors monitor the accuracy and timeliness of application and licensure data into LEIDS, and that security procedures are followed to prevent breach of confidentiality and loss of records.
Analyzes, formulates, and recommends proposals to rules and legislation.
Analyzes and develops new policies and procedures to efficiently and effectively implement board, department and legislative directives.
Identifies issues requiring attention, conducts necessary research, completes analyses of issues and prepares reports for the Executive Director.
Assists in the development of systems and directs the implementation of legislative amendments to applicable Florida Statutes, which establish new or additional requirements for licensure.
Evaluates policies and procedures and recommends changes to management to improve processes and efficiency.
Communicates verbally and in writing, providing guidance to educators, the general medical community, applicants and licensees regarding the statutory, rule and policy requirements of the initial licensure program.
Manages and builds the agendas for the Council on Physician Assistants and several committees involving licensure applications requiring Board approval.
Travels to bi-monthly Committee/Board meetings.
Makes presentations before assigned committees and the Board.
Prepares meeting minutes following assigned committee meetings.
Represents the Board and the department at meetings.
Participates in the board office management and leadership team, assuming lead responsibility for special projects and activities as assigned, and coordinating the functions with other team members.
Functions as Acting Board Executive Director in the absence of the Executive Director, to oversee the Board of Medicine.
Manages the revision and processing of licensure applications and/or forms.
Researches laws, rules and regulations in preparing correspondence for the Governor, Security of the Department, Board Chairman and Executive Director.
Conducts necessary research and prepares statistical and other data reports relating to licensure, discipline, budget, and other functions of the board within established deadlines.

Requirements

What you’ll need

Ability to compile, organize and analyze data.
Ability to investigate, analyze, and resolve complaints.
Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
Ability to provide consultative assistance to others.
Ability to plan, organize and coordinate work activities.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Experience with Microsoft Office (Word, Excel, Outlook).

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
And more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysispolicy developmentperformance evaluationlicensure processingregulatory compliancecomplaint resolutionstatistical reportingproject managementtraining developmentworkload planning

Soft Skills

leadershipcommunicationmotivationteam coordinationproblem-solvinginterpersonal skillsorganizational skillsconsultative assistanceeffective relationship buildingperformance management