State of Florida

Program Operations Administrator

State of Florida

full-time

Posted on:

Location Type: Office

Location: Tallahassee • Florida • United States

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Salary

💰 $52,373 - $63,000 per year

About the role

  • Responsible for the supervision of staff including appraisals, planning and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions.
  • Supervises direct reports including motivating, training, providing guidance, and direction.
  • Develops expectations and meets with staff regularly to discuss performance, completes performance reviews, and takes disciplinary action, if needed.
  • Maintains vacation and work schedules to ensure proper coverage and completes timesheets.
  • Ensures all staff complete required training and are offered additional training.
  • The administrator manages a regulatory program within the Board of Medicine, Bureau of Health Care Practitioner Regulation and reports to a selected exempt Board Executive Director.
  • Motivates employees to improve the quality and quantity of work performed.
  • Plans workloads, work flows, deadlines, and work objectives.
  • Evaluates employees through establishing evaluation criteria and responsibilities.
  • Trains employees in methods for performing an effective and efficient job.
  • Ensures that staff receives necessary training, that staff meetings are conducted on a regular basis and that effective methods are utilized for optimal communication.
  • Directs the work of supervisors to ensure the best use of time and resources.
  • Ensures that application processing and eligibility decisions are completed in accordance with established criteria and time frames of laws and rules.
  • Ensures supervisors monitor the accuracy and timeliness of application and licensure data into LEIDS, and that security procedures are followed to prevent breach of confidentiality and loss of records.
  • Analyzes, formulates, and recommends proposals to rules and legislation.
  • Analyzes and develops new policies and procedures to efficiently and effectively implement board, department and legislative directives.
  • Identifies issues requiring attention, conducts necessary research, completes analyses of issues and prepares reports for the Executive Director.
  • Assists in the development of systems and directs the implementation of legislative amendments to applicable Florida Statutes, which establish new or additional requirements for licensure.
  • Evaluates policies and procedures and recommends changes to management to improve processes and efficiency.
  • Communicates verbally and in writing, providing guidance to educators, the general medical community, applicants and licensees regarding the statutory, rule and policy requirements of the initial licensure program.
  • Manages and builds the agendas for the Council on Physician Assistants and several committees involving licensure applications requiring Board approval.
  • Travels to bi-monthly Committee/Board meetings.
  • Makes presentations before assigned committees and the Board.
  • Prepares meeting minutes following assigned committee meetings.
  • Represents the Board and the department at meetings.
  • Participates in the board office management and leadership team, assuming lead responsibility for special projects and activities as assigned, and coordinating the functions with other team members.
  • Functions as Acting Board Executive Director in the absence of the Executive Director, to oversee the Board of Medicine.
  • Manages the revision and processing of licensure applications and/or forms.
  • Researches laws, rules and regulations in preparing correspondence for the Governor, Security of the Department, Board Chairman and Executive Director.
  • Conducts necessary research and prepares statistical and other data reports relating to licensure, discipline, budget, and other functions of the board within established deadlines.

Requirements

  • Ability to compile, organize and analyze data.
  • Ability to investigate, analyze, and resolve complaints.
  • Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
  • Ability to provide consultative assistance to others.
  • Ability to plan, organize and coordinate work activities.
  • Ability to communicate effectively.
  • Ability to establish and maintain effective working relationships with others.
  • Experience with Microsoft Office (Word, Excel, Outlook).
Benefits
  • Annual and Sick Leave benefits
  • Nine paid holidays and one Personal Holiday each year
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
  • Retirement plan options, including employer contributions
  • Flexible Spending Accounts
  • Tuition waivers
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysispolicy developmentperformance evaluationlicensure processingregulatory compliancecomplaint resolutionstatistical reportingproject managementtraining developmentworkload planning
Soft Skills
leadershipcommunicationmotivationteam coordinationproblem-solvinginterpersonal skillsorganizational skillsconsultative assistanceeffective relationship buildingperformance management