This position serves as the engineering supervisor for all SUNCOM related services under Bureau of Engineering in the Division of Telecommunications and reports to the Bureau Chief of Engineering.
This position performs managerial responsibilities including supervision of subordinates.
This position will manage the Customer Solutions staff members, assist in the day-to-day engineering operations, and ensure the Bureau Chief is informed on all operational engineering issues involving the SUNCOM portfolio of services and the primary data centers.
Manages the staff and contractors.
Assigns areas of responsibilities, delegates tasks, sets priorities, approves time and leave of direct reports, performs employee evaluations.
Responsible for the supervision of staff including performance management, planning and directing work, managing schedules including leave requests, fostering a healthy and positive work environment, and working with the Office of Human Resources during hiring and disciplinary actions.
This position is responsible for overseeing and supporting all communications technologies on the SUNCOM statewide backbone.

Requirements

B.S. degree in Engineering, Management Information Systems (or a related field) or 5 years of equivalent experience.
At least 3 years of experience in Telecommunications products and service management is required.
Experience with configuring routers, switches, and firewalls is required.
Experience with routing protocols, MPLS, VRF, and VRF Lite is required.
Experience with SIEM tools is required.
Experience with VPN technologies is required.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Telecommunications managementRouter configurationSwitch configurationFirewall configurationRouting protocolsMPLSVRFVRF LiteSIEM toolsVPN technologies

Soft Skills

SupervisionPerformance managementPlanningDelegationTask prioritizationEmployee evaluationWork environment fosteringCommunicationTeam managementConflict resolution

Certifications

B.S. degree in EngineeringB.S. degree in Management Information Systems