The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
The employee must interact courteously with others.
Attendance is an essential function of this position.
This is technical and administrative work supporting a statewide distributed computer systems network for use by end-users including hardware, software, and telecommunication components of distributed systems.
The employee supports multiple office sites, which may require extensive travel.
Assists in writing and maintaining up-to-date technical documentation and operating procedures for supported offices, networks, hardware, software, and applications.
Maintains current knowledge of telecommunications systems (hardware and software).
Follows the standard implementation of policies, procedures, best practices, and systems operations.
Performs infrastructure related tasks, such as Active Directory users and computers.
Maintains technology equipment inventory.
Assists with computer and network support for the Division’s offices located throughout the state to include but not limited to, office relocations/closures, circuit installations/deletes, router installations/removals, switch configurations and deployments, electrical requirements, and network cabling.
Performs computer Imaging, configuration, setup, and relocation.
Acts as Group Administrator for certain aspects of Hosted VoIP Service for area offices.
Troubleshoots Local Area Networks (LAN), Personal Computers (PC) and the Division’s systems/applications issues. Handles incidents and service requests accurately and in a timely manner.
Ensures IT Training for New Employees is provided in a timely manner and delivered following training guidelines. Delivers other relevant IT training as necessary. Assists with developing IT training materials for the Division.

Requirements

Knowledge of Distributed processing operations, software, procedures, and equipment.
Problem-solving techniques.
Computers and software.
The principles, practices and techniques of computer systems analysis.
Network wiring/cabling.
Telecommunications principles, equipment, procedures, and terminology.
Ability to troubleshoot telecommunication issues.
Process information logically and solve problems.
Develop training programs related to distributed processing operations and procedures.
Troubleshoot and resolve problems with distributed computer systems components.
Identify and define user needs.
Communicate effectively.
Establish and maintain effective working relationships with others.
Prioritize, plan, organize and coordinate work assignments.
Lift technology equipment weighing up to 50 pounds on a frequent basis.

Benefits

State of Florida Retirement - 3% Employee Contribution Required
10 Paid Holidays annually
Annual Leave - 104 annually
Sick Leave - 104 hours annually
Health Insurance for Individual or Family Coverage – State pays 80% of premium
Life Insurance – State pays premium for $25,000 basic term life insurance for full time employee
Additional supplemental insurances are available such as dental, vision, etc.
Tax Deferred Medical and Child Care Reimbursement Accounts available
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Career Growth
Maternity and Parental Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Ongoing comprehensive training provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical documentationActive Directorycomputer imagingnetwork supportLAN troubleshootingVoIP service administrationdistributed processing operationsnetwork wiringtelecommunications systemscomputer systems analysis

Soft Skills

problem-solvingeffective communicationinterpersonal skillsorganizational skillsgoal-directed behaviorability to prioritizeability to coordinate work assignmentsability to maintain relationshipsability to work under stresstraining program development