Highway Safety Specialist – MV Compliance Examiner
State of Florida
full-time
Posted on:
Location Type: Office
Location: Orlando • Florida • United States
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Salary
💰 $37,413 per year
About the role
- This position investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and is responsible for preparing administrative cases.
- Additionally, this position conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational dealers.
- Compliance Examiners assist existing and prospective dealers with the licensing process and inspects all initial dealer locations within an assigned territory.
- The incumbent enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.
Requirements
- Knowledge of automotive parts and repairs.
- Skill operating personal computers, including Microsoft Word and Excel.
- Skill in dealing with customers from varied backgrounds in stressful public contact situations effectively and efficiently in a tactful and courteous manner.
- Skill collecting and reviewing data.
- Skill performing investigative work.
- Skill in understanding, interpreting, and applying rules, regulations, policies, and procedures.
- Skill in preparing accurate and complete written reports.
- Skill evaluating applications for licensure or permitting.
- Skill preparing correspondence.
- Knowledge of the Florida Real-Time Vehicle Information System (FRVIS).
- Ability to handle cash, make correct change and follow money handling procedures.
- Skill in recording information and maintaining tracking logs.
- Ability to operate a motor vehicle.
- Preference will be given to candidates with the following:
- Professional work experience composing, drafting, or preparing written correspondence.
- One or more years of professional customer service experience dealing with customer complaints inquiries and/or problem resolution.
- Professional work experience investigating and/or researching and compiling information.
- Florida Real Time Vehicle Information System (FRVIS).
- Automotive industry including parts/repair.
- Analyzing information for accuracy and/or compliance.
- Working in a field related to law enforcement, regulatory program, and/or driver licenses/Tax Collector’s office.
- Experience providing consultative services (reviewing info and providing advice).
- Tracking, recording and maintaining information or case logs.
- Conducting investigations or interviews.
- Investigative writing.
Benefits
- Paid Parental Leave
- Annual and Sick Leave Package
- Nine Paid Holidays
- State Health and Life Insurance
- Educational Benefits
- Contributory Retirement Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
automotive parts knowledgedata collection and reviewinvestigative workreport preparationapplication evaluationcorrespondence preparationcash handlinginformation recordingvehicle operationcompliance analysis
Soft Skills
customer servicestress managementtactfulnesscourtesyeffective communicationproblem resolutionattention to detailanalytical thinkinginterpersonal skillswriting skills