State of Florida

Firearms Purchasing Program Consultant

State of Florida

full-time

Posted on:

Location Type: Office

Location: Tallahassee • Florida • United States

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Salary

💰 $54,060 per year

About the role

  • Completing task analyses and workflow documentation with such goals as to resolve programmatic, administrative, and operational issues;
  • Acting as a team leader in the absence of management, allocating resources to maximize productivity and efficiency;
  • Creating schedules as needed for queues, phones, and other operational activities;
  • Reviewing and processing firearm transactions in the Firearm Eligibility System (FES) queue from licensed firearm dealers to screen potential buyer's eligibility to purchase a firearm;
  • Evaluating requests by analyzing criminal justice information in FES in a timely, efficient, and accurate manner and processing transactions in accordance with state and federal law;
  • Assessing, analyzing, and making recommendations to resolve issues and problems within the Section/Bureau/Division;
  • Contacting local, state, and federal agencies by telephone or written correspondence to obtain information necessary to determine a firearm buyer's eligibility;
  • Evaluating workflow cases to ensure quality control of information submitted through CCH workflow.

Requirements

  • Knowledge of the criminal justice system
  • Knowledge of office and administrative principles and practices
  • Knowledge of the methods of data collection
  • Knowledge of the principles and techniques of effective communication
  • Knowledge of the FCIC/NCIC, III, CCH, and NICS information systems
  • Knowledge of customer service etiquette and ability to apply it effectively
  • Ability to communicate effectively verbally and in writing
  • Ability to read and interpret law enforcement data, Florida Statutes, Commission Rules, and Divisional Policy and Procedures.
Benefits
  • State of Florida Tuition Waiver Program
  • Paid holidays, vacation and sick leave
  • HMO and PPO health insurance options with premiums starting as low as $50 per month
  • $25,000 in automatic life insurance coverage
  • Multiple supplemental insurance options including: dental, vision, disability and more
  • Paid maternity leave and parental leave following the birth or adoption of a child
  • Pension and investment retirement plan options
  • Tax deferred medical and child care reimbursement accounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data collection methodsworkflow documentationfirearm transaction processingcriminal justice information analysisquality control evaluation
Soft Skills
team leadershipresource allocationeffective communicationproblem-solvingcustomer service etiquette