State of Florida

Employment Security Representative I

State of Florida

full-time

Posted on:

Location Type: Office

Location: Dade City • Florida • United States

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Salary

💰 $35,360 per year

About the role

  • The Employment Security Representative I (ESR I) is a professional position with Florida Commerce which promotes employment and training programs alongside the Workforce Development Board frontline staff.
  • Job duties revolve around providing quality customer service using a variety of customer service delivery methods through person-to-person daily interaction, via telephone and using the CONNECT system to support Reemployment Assistance Claimants.
  • You will focus on placement services for career seekers using Employ Florida (EF), job boards, local newspapers, and community resources.
  • Ensures quality referrals are based on employer defined skill sets and requirements.
  • You will ensure career seekers understand all services provided by CareerSource Pasco Hernando.
  • Assisting the job seeking community by providing services that are adequately documented in Employ Florida (EF) and ensuring that job seekers are obtaining and retaining employment and assist local employers to attract and retain highly qualified candidates.
  • Responsible for focusing on work demands and customer service in a diverse environment.
  • Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

Requirements

  • Ability to promote and market Career Center
  • Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
  • Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
  • Ability to work effectively as part of a team.
  • Ability to utilize problem-solving techniques.
  • Working knowledge/experience using Microsoft applications.
  • Skilled in group presentations or workshop instruction and/or facilitation.
  • Ability to deal with the public in a tactful, courteous, and effective manner.
  • Knowledge of the basic principles of counseling and case management.
  • Ability to listen effectively.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to work independently by planning, organizing, and coordinating work assignments.
Benefits
  • State Group Insurance coverage options+ ( health, life, dental, vision, and other supplemental option )
  • Retirement plan options, including employer contributions ( www.myfrs.com )
  • Nine paid holidays and a Personal Holiday each year
  • Annual and Sick Leave Benefits
  • Student Loan Forgiveness Program ( Eligibility required )
  • Flexible Spending Accounts
  • Tuition Fee Waivers (Accepted by major Florida colleges/universities)
  • Ongoing comprehensive training provided
  • Career Growth
  • Highly skilled, professional environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingcounselingcase managementgroup presentationsworkshop instructionfacilitationdocumentation
Soft Skills
communicationteamworkcritical thinkingprioritizinglisteningtactfulnesscourtesyindependenceorganizationrelationship building