Contact Center Administrator
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tallahassee • Florida • United States
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Salary
💰 $62,386 - $68,819 per year
About the role
- Supervises multiple employees in various positions from part time OPS employees to Member Service Advocate (MSA) employees.
- Coordinates daily activities of the Contact Center MSAs.
- Ensures accurate Contact Center statistics are generated, compiled, analyzed and distributed in prescribed formats to management.
- Responsible for the daily functioning of the Contact Center support desk and collaboration with the Blair Stone support desk.
- Responsible for the execution of proper procedures related to OPS working hours and duties.
Requirements
- Seven years of professional experience in the areas of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, and personnel.
- A postsecondary degree may be used as an alternative for years of direct experience.
- Supervisory experience a plus.
- Ability to supervise people; determine work priorities.
Benefits
- This position is located in Tallahassee, FL
- Supervises multiple employees in various positions from part time OPS employees to Member Service Advocate (MSA) employees to ensure the accomplishment of the goals and objectives of the Contact Center.
- Coordinates the daily activities of the Contact Center MSAs to ensure world class customer service is achieved.
- Responsible for monitoring, initiating, maintaining and/or updating the State of Florida’s employees automated human resource management system.
- Responsible for maintaining the proper functioning of the Workforce Management database.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
statisticsadministrationcustomer servicecall centerfiscal work
Soft Skills
supervisory experienceability to supervisedetermine work priorities