State of Florida

OPS Regulatory Specialist II

State of Florida

part-time

Posted on:

Location Type: Office

Location: Tallahassee • Florida • United States

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Salary

💰 $20 per hour

Job Level

Junior

About the role

  • Responds to customer inquiries by providing general licensing status information and requirements for DBPR regulated professions & businesses with minimal assistance and submits an escalation referral when further action is necessary for resolution.
  • Answers incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry, and provides accurate information in accordance with the department’s policies and procedures as well as Florida Statutes and rules.
  • Responds to telephonic inquiries regarding licensing matters or questions related to Real Estate, Barbers, and Cosmetology, including responding to questions regarding continuing education requirements and fees.
  • Reviews information in the call center system, DBPR’s intranet site and/or internet site, as well as laws and rules to provide responses to customer inquiries.
  • Updates call center systems with accurate and current information; updating records with information pertinent to each caller including their name, phone number and other relative information regarding the customer’s inquiry and the resolution offered.

Requirements

  • Must have one (1) year of customer service experience.
Benefits
  • State of Florida retirement package: 3% employee contribution required.
  • Nine annual paid holidays and one personal holiday
  • Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
  • Ability to earn up to 104 hours of paid sick leave annually.
  • The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
  • The State of Florida provides a $25,000 life insurance policy to eligible employees.
  • Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
  • Tax deferred medical and childcare reimbursement accounts are available.
  • Tuition waiver program to attend an approved State of Florida College or University
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecourteous communicationprofessionalisminquiry assessmentaccurate information provision