State of Florida

Call Center Services Supervisor

State of Florida

full-time

Posted on:

Location Type: Hybrid

Location: Tampa • Florida • United States

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Salary

💰 $40,125 per year

About the role

  • Supervision of a call center unit providing support services for government assistance programs
  • Communicating with, motivating, training, and evaluating employees
  • Planning and directing work, with authority to recommend hiring, transfers, promotions, and corrective actions

Requirements

  • At least one (1) year experience in a leadership role as a supervisor or lead worker
  • Two (2) years of experience as a Call Center Services Representative I or an Economic Self-Sufficiency Specialist I
Benefits
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Applicant Tracking System Keywords

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Soft Skills
supervisioncommunicationmotivationtrainingevaluationplanningdirecting workleadershipemployee managementcorrective actions