Systems Project Administrator
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tallahassee • Florida • United States
Visit company websiteExplore more
Salary
💰 $66,000 - $73,500 per year
Tech Stack
About the role
- Provides leadership and operational oversight for the Department of Revenue’s Release, Change, and Configuration Management (ITSM) processes
- Manages day-to-day ITSM operations
- Supervises staff and coordinates cross-functional activities
- Ensures compliance with established policies, procedures, and audit requirements
- Ensures effective planning, execution, and acceptance of scheduled releases
- Maintains operational metrics and reports
- Drives continuous process improvement
- Supports audits and recommendations
- Responsible for workforce planning, performance management, and administrative functions within the unit
Requirements
- ITSM experience (Change, Release, or Configuration)
- 2 years supervisory or team leadership experience
- Experience enforcing IT policies in an enterprise environment
- Experience coordinating IT changes/releases across teams
- Experience with ITSM metrics, reporting, and tools (e.g., ServiceNow)
- Experience with written and verbal communication skills
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- paid parental leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITSMChange ManagementRelease ManagementConfiguration ManagementIT policies enforcementIT metricsreporting
Soft Skills
leadershipsupervisory skillscommunication skillsperformance managementadministrative functions