State of Florida

Lottery Marketing Specialist III

State of Florida

full-time

Posted on:

Location Type: Office

Location: Jacksonville • Florida • United States

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Salary

💰 $34,760 per year

About the role

  • This position is a sales and marketing support position, and is responsible for performing duties related to customer service, sales of Lottery products, validation and payment of winning claims, preparation of promotional book inventory, and various administrative tasks.
  • Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
  • Greets players in a courteous and professional manner, in person and by phone.
  • Answers questions and provides information on how to play all Lottery games.
  • Assists players by responding to questions relating to prize validation and payments.
  • Serve as a customer service representative for calls made to the district office.
  • Pay/validation operator and assists players in completing claims in prizes greater than $599.00.
  • Primary or secondary ticket sales redemption.
  • Validates and processes claims and pays prizes.
  • Performs daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments.
  • Secondary to complete district weekly settlement package.
  • Assists with general banking including making bank deposits.
  • Maintains an accurate inventory of all Lottery merchandise items issued to the district office, and accurately records all transactions to appropriately account for these items as prescribed by established policies and procedures.
  • Performs monthly inventory audits on promotional inventory as well as quarterly inventory audits.
  • Primary for issues/returns, receives, sorts and stores promotional merchandise which requires moving up to 50 lbs.
  • Performs warehouse related duties including shipping, receiving and organizing which may require moving up to 50 lbs.
  • Compiles and analyzes data for administrative decisions.

Requirements

  • A high school diploma or equivalent (GED).
  • Successful passing of a criminal background check (state, local, and national) is required.
  • Holds and maintains a valid Florida drivers license.
  • Ability to work a varied work schedule which includes nights, weekends, and holidays.
  • Ability to travel as required by position which may require operating a motor vehicle and overnight travel.
  • Ability to move 50 lbs.
  • Skill in computer programs of the agency i.e. e-mail, and word processing.
  • Computer skills to include the ability to utilize Microsoft Word and Excel software.
  • Knowledge of Fortune functions and policies and procedures and Integra.
Benefits
  • Approximately 97.5% of the premium for health insurance Individual (~$8/month) or Family (~$30/month)
  • 100% of the premium for individual or family dental insurance
  • 100% of the premium for basic life insurance
  • Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesalesprize validationcash reconciliationinventory managementdata analysiswarehouse operationspromotional merchandise handlingMicrosoft WordMicrosoft Excel
Soft Skills
courteous communicationprofessionalismproblem-solvingattention to detailorganizational skills
Certifications
high school diplomaGEDvalid Florida driver's license