Senior Benefits Analyst
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tallahassee • Florida • United States
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Salary
💰 $44,000 per year
Job Level
About the role
- Serve as a Senior Benefits Analyst in the Member Services Section
- Responsible for direct member and customer service support regarding eligibility and enrollment
- Ensure program members receive world-class customer service
- Provide support and leadership in various Division projects and activities
- Serve as primary point of telephone contact for the division.
- Perform research to address issues raised in appeals and prepare agency action letters
- Provide expert witness testimony for administrative hearings
- Maintain database/log of appeals and respond to member calls
- Research policy questions and assist in drafting policy clarification documents
- Provide technical assistance and educational information to members regarding benefits and enrollment
- Identify member complaint trends and recommend strategies to mitigate future issues.
Requirements
- High school diploma, GED equivalent or higher from an educational institution
- Minimum of three years of professional work experience in a human resources position performing duties related to employer group insurance benefits or comparable
- Knowledge of using Microsoft Office, Word, Excel, and Outlook.
- Ability to sit for extended periods of time.
- Ability to stand for extended periods of time.
- Ability to lift, push and pull up to 30lbs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
benefits analysiscustomer serviceresearchpolicy draftingdata management
Soft skills
leadershipcommunicationproblem-solvinginterpersonal skills
Certifications
high school diplomaGED