Systems Project Analyst
State of Florida
full-time
Posted on:
Location Type: Office
Location: Polk City • Florida • United States
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Salary
💰 $54,982 per year
About the role
- Analyzes, tests, and maintains new and existing Windows based systems, printers, scanners, monitors, external drives, cell phones, and all other FDC approved devices for end users.
- Troubleshoots and conducts analysis of issues pertaining to end user devices and applications.
- Determine the best approach to process, store, and retrieve information.
- Performs as a Team Lead and assists other technicians with analyzing and repairing end user issues with hardware and software.
- Develops processes for installation and repair of systems.
- Assists with the installation of computer programs, components, peripheral devices, and/or system software.
- Writes documentation for applications, installations, and system repairs for other technicians. This includes developing diagrams, flowcharts, Use Cases, workflows, etc.
- Assists users with writing application documentation to be used as training documents for end users.
- Assists in training users on new and existing applications and hardware.
- Assists with troubleshooting application and hardware problems and answering user-related help calls.
- Assists in the evolution of new technology products and makes recommendation on technology standards for multiple hardware and operating system platforms.
- Assists in complex analysis, conducting studies, and designing technology solutions involving multiple hardware, software, and network platforms.
- Evaluates and recommends software or custom written applications when requested.
- Prepares system plans, reports on recommendations, and information technology requirement specifications as requested.
Requirements
- Must be currently employed with the Florida Department of Corrections.
- Must possess a high school diploma or its equivalent.
- Must possess a valid driver’s license.
- Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.
Benefits
- Paid vacation, sick leave, and holidays.
- Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
- Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
- Tuition-Free college courses.
- Retirement Plans with the Florida Retirement System: Pension Plan (Traditional Retirement Pension Plan) Investment Plan (401(K)-Type Retirement Plan) Deferred Retirement Option Program (Drop) Deferred Compensation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows systemstroubleshootinghardware repairsoftware installationsystem documentationapplication documentationtechnology solutions designnetwork platforms analysisinformation retrievalprocess development
Soft skills
team leadershipuser trainingcommunicationproblem-solvinganalytical thinkingcollaborationdocumentation writingtechnical supportuser assistancerecommendation skills
Certifications
high school diplomavalid driver’s license