Employment Security Representative II
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tallahassee • Florida • United States
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Salary
💰 $34,760 per year
Job Level
About the role
- Support contact center agents in their efforts to assist customers in addressing issues related to the State of Florida Re-employment Assistance program.
- Complete the more complex programmatic functions impacting call center operations.
- Follow regulations, processes, and operating procedures.
- Help agents assist claimants in maintaining RA claims including benefit payment requests and answering questions.
- Troubleshoot issues that impact the claimant’s ability to access claim information.
- Investigate claimant concerns regarding the RA Appeal Process.
- Handle overflow calls regarding RA claims.
- Compile data to develop reports.
Requirements
- A Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
- Have at least 6 months of experience in Reemployment Assistance and/or Workforce Services.
- Have at least 2 years Call/Contact Center experience.
Benefits
- State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
- Retirement plan options, including employer contributions
- Nine paid holidays and a Personal Holiday each year
- Annual and Sick Leave Benefits
- Student Loan Forgiveness Program (Eligibility required)
- Flexible Spending Accounts
- Tuition Fee Waivers (Accepted by major Florida colleges/universities)
- Ongoing comprehensive training provided
- Career Growth
- Highly skilled, professional environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
programmatic functionsdata compilationreport development
Soft skills
customer assistancetroubleshootinginvestigationcommunication
Certifications
Level 2 security background screening