Quality Assurance Analyst – Instructor
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tampa • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $43,350 - $56,100 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the District Seven Quality Management Dashboard administrator.
- Respond to customer inquiries, facilitate/provide consultation services, and troubleshoot issues.
- Review and maintain the application content, resources, and user interface.
- Develop and maintain training curriculum on the functions and navigation of the application.
- Review and coordinate updates and completion of corrective actions entered.
- Create quarterly reports to be disseminated as needed/requested.
- Serve as the District Seven Employee Survey administrator.
- Identify and/or implement required updates to the survey platform, content, and supporting documents.
- Test and troubleshoot delivery methods.
- Update survey proctor information and resources and coordinate organizational updates and reporting requirements with the divisions.
- Advertise, open, close, and finalize survey.
- Complete analysis of results and report findings through briefing documents, presentations, and/or adhoc reports.
- Respond to customer inquiries and maintain resources on accurate survey concepts, practices, and functionality.
- Complete special projects as assigned.
- Provide support and technical assistance to all Organizational Development staff, to include assisting with maintenance and development of team SharePoint sites and internal and external websites.
- Support District Seven training and development functions.
- Develop and maintain process aides for operations within the Organizational Development Office.
- Schedule and facilitate training courses, meetings, and presentations.
- Coordinate procurement process for contracts/agreements.
- Schedule, plan, create/update materials and presentations for District Seven New Employee Orientation (NEO) meetings and trainings.
- Assist the District Training and Performance Manager with managing the internship program for District Seven.
Requirements
- Six years of professional or nonprofessional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work.
- A bachelor’s degree from a college or university can substitute for four years of the described work experience.
- A master’s degree can substitute for five years of the described work experience.
- Knowledge of theories and practices of effective supervision, management, and leadership.
- Skills in researching, compiling, and analyzing data to report findings and develop improvement solutions.
- Skills in using Microsoft Word, Excel, PowerPoint, and SharePoint.
- Ability to provide presentations, consultation services, and training programs.
- Ability to prioritize and complete complex work assignments.
- Ability to research, identify, and implement innovative solutions.
- Ability to communicate effectively orally and in writing with individuals and groups at all levels of an organization.
- Ability to establish and maintain effective working relationships by building collaborative relationships at all levels of the organization.
- Ability to work independently and as a member of local and statewide teams.
- Ability to plan, organize, prioritize and manage multiple work assignments.
- Ability to research, gather and analyze data and report findings.
Benefits
- Health insurance (over 90% employer paid)
- $25,000 life insurance policy (100% employer paid)
- Dental, vision and supplemental insurances
- State of Florida retirement package
- 10 paid holidays a year
- Generous vacation and sick leave
- Career advancement opportunities
- Tuition waiver for public college courses
- A variety of training opportunities
- Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
systems analysismanagement analysisprogram planningprogram researchprogram evaluationdata analysistraining curriculum developmentreport creationprocess improvementsurvey administration
Soft skills
effective supervisionmanagementleadershipconsultationpresentation skillsprioritizationcommunicationcollaborationindependent workorganizational skills