State of Florida

Quality Assurance Analyst – Instructor

State of Florida

full-time

Posted on:

Location Type: Office

Location: Tampa • Florida • United States

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Salary

💰 $43,350 - $56,100 per year

About the role

  • Serve as the District Seven Quality Management Dashboard administrator.
  • Respond to customer inquiries, facilitate/provide consultation services, and troubleshoot issues.
  • Review and maintain the application content, resources, and user interface.
  • Develop and maintain training curriculum on the functions and navigation of the application.
  • Review and coordinate updates and completion of corrective actions entered.
  • Create quarterly reports to be disseminated as needed/requested.
  • Serve as the District Seven Employee Survey administrator.
  • Identify and/or implement required updates to the survey platform, content, and supporting documents.
  • Test and troubleshoot delivery methods.
  • Update survey proctor information and resources and coordinate organizational updates and reporting requirements with the divisions.
  • Advertise, open, close, and finalize survey.
  • Complete analysis of results and report findings through briefing documents, presentations, and/or adhoc reports.
  • Respond to customer inquiries and maintain resources on accurate survey concepts, practices, and functionality.
  • Complete special projects as assigned.
  • Provide support and technical assistance to all Organizational Development staff, to include assisting with maintenance and development of team SharePoint sites and internal and external websites.
  • Support District Seven training and development functions.
  • Develop and maintain process aides for operations within the Organizational Development Office.
  • Schedule and facilitate training courses, meetings, and presentations.
  • Coordinate procurement process for contracts/agreements.
  • Schedule, plan, create/update materials and presentations for District Seven New Employee Orientation (NEO) meetings and trainings.
  • Assist the District Training and Performance Manager with managing the internship program for District Seven.

Requirements

  • Six years of professional or nonprofessional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work.
  • A bachelor’s degree from a college or university can substitute for four years of the described work experience.
  • A master’s degree can substitute for five years of the described work experience.
  • Knowledge of theories and practices of effective supervision, management, and leadership.
  • Skills in researching, compiling, and analyzing data to report findings and develop improvement solutions.
  • Skills in using Microsoft Word, Excel, PowerPoint, and SharePoint.
  • Ability to provide presentations, consultation services, and training programs.
  • Ability to prioritize and complete complex work assignments.
  • Ability to research, identify, and implement innovative solutions.
  • Ability to communicate effectively orally and in writing with individuals and groups at all levels of an organization.
  • Ability to establish and maintain effective working relationships by building collaborative relationships at all levels of the organization.
  • Ability to work independently and as a member of local and statewide teams.
  • Ability to plan, organize, prioritize and manage multiple work assignments.
  • Ability to research, gather and analyze data and report findings.
Benefits
  • Health insurance (over 90% employer paid)
  • $25,000 life insurance policy (100% employer paid)
  • Dental, vision and supplemental insurances
  • State of Florida retirement package
  • 10 paid holidays a year
  • Generous vacation and sick leave
  • Career advancement opportunities
  • Tuition waiver for public college courses
  • A variety of training opportunities
  • Employee Assistance Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
systems analysismanagement analysisprogram planningprogram researchprogram evaluationdata analysistraining curriculum developmentreport creationprocess improvementsurvey administration
Soft Skills
effective supervisionmanagementleadershipconsultationpresentation skillsprioritizationcommunicationcollaborationindependent workorganizational skills