State of Florida

Operations Call Taker

State of Florida

part-time

Posted on:

Location Type: Office

Location: Sanford • Florida • 🇺🇸 United States

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Salary

💰 $18 per hour

Job Level

SeniorLead

About the role

  • The Florida Highway Patrol's Sanford Regional Communications Center is recruiting applicants for the OPS Law Enforcement Call Taker position.
  • Members will work at least 40 hours per week.
  • Job duties include answering emergency and non-emergency phone lines, including 911 transfer and *FHP calls.
  • This position requires prolonged periods of sitting at a desk and utilizing a computer and telephone.

Requirements

  • Must be at least 18 years of age.
  • A High School diploma or G.E.D. equivalent required.
  • Potential candidates will be required to successfully pass CritiCall (call simulation testing) prior to interview.
  • Those meeting the pre-determined scoring criteria will be invited to an interview.
  • The position you are applying is subject to a Level 2 background along with Criminal Justice Information Systems (CJIS) and State Law Enforcement Radio System (SLERS) security clearance.
  • Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.
  • In addition, potential candidates must successfully complete a Drug Test, Psychological, Vision, and Hearing Examination.
Benefits
  • State of Florida 401(a) FICA Alternative Plan*
  • Workers’ Compensation
  • Reemployment Assistance (Unemployment Compensation)
  • Participation in certain State Group Insurance benefits (must meet eligibility requirements).
  • Deferred Compensation
  • Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
call simulation testingemergency responsenon-emergency response
Soft skills
communicationattention to detailproblem-solving
Certifications
High School diplomaG.E.D.CJIS clearanceLevel 2 background check