Operations & Management Consultant I
State of Florida
full-time
Posted on:
Location Type: Office
Location: Fort Myers • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $1,693 - $3,161 per bi-weekly
Job Level
Mid-LevelSenior
About the role
- Provides direct supervision of front-line supervisors for the delivery of services to Departmental customers.
- Evaluates subordinates and their administrative units on performance and quality of service delivered to departmental customers; provides positive reinforcement along with corrective actions as necessary.
- Develops and coordinates corrective action reports for effectiveness and timelines within program policy and procedure guidelines.
- Monitors and evaluates operational outcomes.
- Analyzes performance data.
- Recommends and initiates performance improvement strategies.
- Prepares reports and presentations.
- Assists with operational planning and service delivery.
- Uses program expertise and experience to assist with resolving difficult or high-profile clients, provider complaints, or other customer service issues.
Requirements
- Four years or more of professional experience working with Department of Children and Families (DCF) Economic Self-Sufficiency processing applications for government assistance for eligibility determination, investigation, interviewing or counseling
- a bachelor’s degree from an accredited college or university can substitute for the experience
- Minimum one year of supervisory experience over eligibility in the DCF-ESS Program
- Valid Driver's License
- Must be able to lift 25 lbs. or more.
- Must be willing to travel.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance evaluationdata analysisreport preparationoperational planningcorrective action reportingcustomer service resolutioneligibility determinationinvestigationinterviewingcounseling
Soft skills
supervisory skillscommunicationproblem-solvingorganizational skillspositive reinforcementstrategic thinkingcustomer serviceteam coordinationperformance improvementconflict resolution
Certifications
bachelor's degreevalid driver's license