Senior Management Analyst
State of Florida
full-time
Posted on:
Location Type: Office
Location: Largo • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $35,481 - $48,064 per year
Job Level
Senior
About the role
- Manages operational activities and processes to meet specific, measurable objectives and ensure compliance with statewide and operational goals, objectives, law, and policies and procedures.
- Review and approve cases and assessment documentation.
- Trains ombudsmen to fulfill all program certification and continuing education requirements.
- Develops and implements volunteer recruitment and retention initiatives.
- Provides consultation and assistance to volunteers and staff in the operation and execution of federal and state mandated responsibilities.
- Resolves programmatic, administrative and operational issues in consultation with program supervisors.
- Informs long-term care facility residents of their rights; investigates and resolves long-term care facility residents' complaints; conducts assessments, as needed and directed; identifies significant individual and systemic problems affecting residents by bringing them to the attention of providers, appropriate public agencies and other entities.
- Monitors and comments on the development and implementation of federal, state, and local long-term care laws and policies.
- Serves on interdisciplinary staff teams as directed with the Agency for Health Care Administration, the Department of Children and Families, and other entities to develop and resolve issues or barriers to quality provision of services; carries out the implementation of solutions within the program and the community.
- Manages the web-based documentation system and completes documentation for submission to the National Ombudsman Reporting System.
- Provides consultation, information and referrals to long-term care facility staff and private individuals, including residents.
- Supervises staff and volunteers to ensure compliance with federal, state and program mandates including arranging and preparing for local council meetings and reviewing volunteer and staff travel.
- Performs other duties as assigned.
- Travel is required.
Requirements
- Four years of professional experience in advocacy, problem solving, consumer education, long-term care, and/or community organizing.
- A bachelor’s degree from an accredited college or university can substitute for the required experience.
- If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.
- Travel is required.
- Operates own private motor vehicle for routine travel within the assigned office's planning and service area.
- Must possess a valid Florida driver’s license.
Benefits
- State Group Health Insurance Coverage
- $25,000 Life Insurance Policy (100% paid by employer)
- Dental, vision, and other supplemental insurance options available
- Annual and Sick Leave benefits
- 10 paid holidays each year
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers to attend State of Florida community colleges, colleges, and universities!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case reviewassessment documentationprogram certificationcontinuing educationcomplaint investigationlong-term care lawsfederal compliancedocumentation managementproblem solvingconsumer education
Soft skills
trainingconsultationcommunicationsupervisionorganizational skillsteam collaborationadvocacyvolunteer managementissue resolutioncommunity organizing
Certifications
Certified Ombudsman