Call Center Representative

• Providing clerical services related to government assistance eligibility in a call center environment.
• Phone interactions with customers and utilizing multiple computer systems.
• Explaining eligibility of applicants and recipients of government assistance programs.
• Determining eligibility for expedited Supplemental Nutrition Assistance Program (SNAP) services.
• Entering client data into a database based on intake of caller information.
• Maintaining necessary files and records.

Contact Center Interviewing Clerk

Call Center Services Representative