Compliance

• Supervises and coordinates a team of profilers, validators, and cashiers which includes setting performance standards, evaluating subordinate job performance, providing guidance and direction, and recommending appropriate personnel action.
• Counsels and mentors subordinates on an individual basis.
• Work with internal customers and bureau management to ensure that all application profiling, indexing and revenue allocation guidelines are current, accurate and well maintained.
• Prepares and distributes written and verbal information to inform manager, co-workers, subordinates and the public of operational policies and regulations pertaining to the Bureau of Central Intake and Licensure, Revenue Unit.
• Conducts research on files handled by the Revenue Unit and consults with manager to resolve problem files.
• Analyzes processes including interpretation of laws, rules, policies and standards and recommends changes to improve operations, to save time, labor and other costs to improve quality control and operating efficiency.
• Implements approved process changes to the Revenue Unit which includes coordinating the testing of changes and training of staff.
• Prepares and reviews records and reports pertaining to the operations of the Revenue Unit.
• Represents management in the Bureau of Central Intake and Licensure in matters as authorized and assigned.
• Recruits, interviews, selects, hires, and promotes persons for the work unit.
• Performs other duties as required

Regulatory Program Administrator – SES

Compliance Officer III

Compliance Officer II

Regulatory Consultant – MS Compliance Officer I

Regulatory Analyst I