Administration

• Provides senior management-level leadership and exercises extensive independent judgment in developing, implementing, and administering specialized Lottery gaming functions.
• Responsible for establishing vision, developing and enhancing processes, and creating a high-performance work environment that supports the integrity and successful execution of all Lottery games.
• Reports directly to the Deputy Secretary of Gaming Operations and oversees operational, process, and personnel functions critical to maintaining and strengthening public trust in Lottery gaming.
• Directs, mentors, and empowers GA Managers to lead high-performing teams, fostering a culture of accountability, professional growth, effective collaboration, and service excellence.
• Establishes organizational priorities and performance standards, ensuring GA Managers set clear expectations and that the GA team consistently execute technical and administrative responsibilities with accuracy and integrity.
• Drives a culture of continuous process improvement, identifying opportunities to streamline processes, modernize procedures, implement best practices, and enhance service delivery to retailers, players, and internal customers.
• Monitors and evaluates operational performance measures, including dashboards, call center metrics, daily/weekly/monthly reports, and analytics used to assess productivity and responsiveness.
• Provides approval and oversight for personnel actions, including interviewing, hiring, performance evaluations, leave management, and career development plans for GA Managers and staff.
• Reviews, analyzes, and recommends modifications to Lottery game rules, point of sale materials, ticket stock, play slips, and any other game-related materials routed through GA for approval.

Director – Games Administration

Administrator – Route Process

Environmental Administrator

Clinical Program Administrator