Customer Support

• Performs client registration for the WIC Program.
• Interviews clients to obtain demographic and eligibility data.
• Reviews documentation and determines eligibility for program benefits as specified in the DHM Manual 150-24.
• Enters data into FL WISE as specified in the Clinic Manual and Help Sheets.
• Notifies clients of expiring certification and schedules appointments.
• Explains WIC Program eligibility, application procedures, correct benefits usage, and maintains confidentiality of client information.
• Issues benefits in FL WISE, distributes VOC cards and dispenses in-stock special formula using FL WISE computer system.
• Floats to all sites in Pinellas County WIC Program to provide coverage of Senior Clerk position as needed.
• Performs hemoglobin blood tests, heights, and weights for WIC clients before they see the WIC Nutrition staff.
• Maintains knowledge of and implements all rules, regulations, policies, and procedures of the WIC Program and providing accurate information to program participants.
• Participates in division QA by running and working Blood Report monthly for Pinellas County WIC program to assess compliance with state and federal regulations as in DHM Manual 150-24.
• Submits reports (EARs, EARs summary reports, timesheets, trip logs, etc.) to the supervisor or WIC administrative office in accordance with agency and division guidelines.
• Performs other related clerical duties as needed.

Health Support Specialist

Customer Service Representative – Part-Time, Seasonal