Customer Service Representative I
State of Florida
full-time
Posted on:
Location Type: Office
Location: Fort Myers • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $38,760 - $49,501 per year
Job Level
Mid-LevelSenior
About the role
- Performs customer support using a variety of methods including telephone, in person, chat or email for child support cases.
- Initiating and responding to requests.
- Coordinating with internal and external partners.
- Researching and resolving case issues.
- Gathering information and analyzing case data to determine next steps.
- Interviewing customers in person and/or over the telephone.
- Interacting with other states, employers, and other business partners.
- Making decisions based on case information and provided documentation.
Requirements
- Experience processing information using a computer system.
- Experience conducting research and analyzing information to make decisions.
- Experience communicating with others to gather information.
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
information processingdata analysiscase management
Soft skills
customer supportcommunicationdecision makinginterpersonal skillsproblem solving