Customer Support

• This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases.
• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and/or over the telephone.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Customer Service Representative I

Customer Support Specialist

Financial Support Specialist

Support Specialist

Clinical Support Specialist