Operations

• The OPS Mobile & Technology Support Technician provides technical assistance and operational support for the agency’s mobile devices, video conferencing systems, network printers, and VoIP telephony equipment.
• The position coordinates mobile device ordering, activation, troubleshooting, inventory management, and works closely with IT staff to ensure reliable communication and collaboration tools throughout the department.
• Work must comply with State of Florida security standards, purchasing requirements, and IT policies.
• Mobile Device Procurement, Configuration & Support:
• Assist with ordering and provisioning of mobile devices, service plans, and accessories through State of Florida-approved vendors.
• Activate, configure, and enroll devices in Mobile Device Management (MDM) systems.
• Perform troubleshooting for mobile hardware, software, connectivity, email setup, and application issues.
• Coordinate with wireless carriers for replacements, repairs, SIM card changes, and service adjustments.
• Provide end-user support and training on device operation and agency mobile policies.
• Inventory & Asset Management:
• Assist accurate inventory of all agency mobile devices, SIM cards, accessories, and related assets.
• Track issuance, returns, upgrades, repairs, and deactivations using approved asset management systems.
• Conduct periodic inventory audits to ensure accountability and accuracy.
• Manage lifecycle processes including surplus, recycling, and end-of-service activities.
• Video Conferencing Support:
• Set up, test, and support video conferencing platforms (e.g., Teams, Zoom, Webex) for meetings and events.
• Assist users with audio/video equipment, cameras, microphones, speakers, interactive displays, and conference room systems.
• Troubleshoot connectivity, audio, video, and hardware issues.
• Coordinate with IT teams to maintain reliable conference room technology and perform routine system checks.
• Network Printing Support:
• Assist with installation, configuration, and troubleshooting of network printers and multifunction devices.
• Work with vendor support to resolve hardware or driver issues.
• Manage print queues, network print mapping, and user access.
• Document printer placements, network settings, and maintenance histories.
• VoIP Telephony Support:
• Assist with basic VoIP phone setup, configuration, and end-user support (e.g., extensions, voicemail setup, call forwarding).
• Support softphone installations and headset configurations.
• Troubleshoot connectivity and quality-of-service issues related to VoIP devices.
• Coordinate with telecom and network staff for escalated issues or system changes.
• General Technical Support & Collaboration:
• Provide Tier 1–2 support for technology issues related to conferencing, printing, mobile devices, and telephony.
• Log work activities, maintain documentation, and update support tickets.
• Collaborate with IT staff, vendors, and agency leadership to ensure reliable technology services.

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