Operations

• Responsible for assisting the Veterans’ State Nursing Home Administrator with oversight of clinical and fiscal operations of the facility.
• Assist in the supervision of the facility’s Medical Records, Central Supply, Dietary, Housekeeping, Activities, and Social Services departments.
• Assist in the formulation and upkeep of the facility’s marketing plan and recruitment and retention plan.
• Assist in the development and upkeep of the facility’s Risk Assessment and Federal and State Disaster Management Plans.
• Facilitate the process for conducting annual resident/family surveys, and ensure continuous improvement based on the survey results.
• Assist in the promotion of the facility’s community involvement and develops community contacts.
• Monitor monthly private aging balances and assist the business office with account receivables as necessary.
• Perform special FDVA projects, support other FDVA Homes as the Interim NHA as needed and complete other duties as assigned by the Homes Program Division Director.

Deputy Director, Service Operations – Deputy NHA

Operations Manager