Health Support Specialist
State of Florida
full-time
Posted on:
Location Type: Office
Location: Clewiston • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $33,760 - $51,385 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for specialized clerical work under the direct supervision of the Dietetic Technician SES
- Complies with all WIC and DOH policies, operating procedures and directives
- Operates the FL-WiSE computer terminals/scanners/signature pads/card readers/pin pads
- Interviews participants for demographics, WIC income eligibility and immunizations
- Issues benefits, special formula and EBT cards
- Answers and processes all incoming calls with the purpose of providing WIC related information as requested
- Provides excellent customer service
- Independently assesses and screens existing and potential WIC participants, verifies client status, schedules, and reschedules client appointments
- Ensures clients receive earliest appointment in accordance with WIC client processing standards
- Communicates concerns regarding local site appointment available to site supervisor as appropriate
- Refers calls to WIC site supervisors, health department services or community assistance agencies
- Instructs participants on redemption procedures, rights and obligations, program procedures, vendor/participant concerns
- Provides interactive newsletter contact and voter registration compliance
- Assists with summarizing client satisfaction surveys
- Updates WIC participant demographics in FL-Shots system as needed
- Participates in completion of weekly and monthly inventory of EBT cards, Special Formula and breastfeeding equipment, and office supply orders
- Assists with completing assigned programmatic reports such as Client eligible for benefits, No show reports and others
- Completes precertification screen for anyone walking in and requesting a WIC appointment
- Adheres to all WIC regulations, policies and procedures set forth in DHM 150-24, and other guides and manuals designated for the position
Requirements
- Incumbent must possess a valid Florida Driver License
- Knowledge of principles, practices & procedures
- Knowledge of correct spelling, punctuation & grammar usage
- Knowledge and experience performing anthropometrics
- Knowledge of standard business formats & styles for letters & business forms
- Skill in operating a personal computer
- Ability to operate general office equipment
- Ability to follow office procedures & practices
- Ability to organize & maintain filing systems
- Ability to handle telephone calls in a courteous & effective manner
- Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
- Ability to establish & maintain effective working relationship with others
- Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
- Ability to prioritize individual workload
- Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
- Ability to lift and carry up to 50 pounds as needed
- Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
- Ability to work with occasional loud noises
- Ability to locate information that is listed alphabetically & numerically
- Ability to follow instructions
- Ability to review data for accuracy & completeness
- Ability to work independently or with minimal supervision
- Ability to perform mathematical calculations.
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
anthropometricsdata accuracy reviewmathematical calculationsclient appointment schedulingWIC eligibility assessmentbenefit issuanceinventory managementprogrammatic report completiondemographic data updatingcustomer service
Soft skills
effective communicationorganizational skillsinterpersonal skillsindependent workcourteous telephone handlingwork coordinationproblem-solvingattention to detailtime managementability to follow instructions
Certifications
valid Florida Driver License