Customer Support

• This is a para-professional healthcare support position responsible for serving clients in the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) in accordance with State and Federal regulations (DHM 150-24).
• Services include eligibility determination, anthropometrics and hemoglobin testing, and issuance of program benefits.
• This position also schedules client appointments, assists clients with completion of nutrition questionnaires, and provides low risk second nutrition education contacts (newsletters).
• This employee is responsible for WIC data sets security.
• Contributes to the organization’s culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups.
• Continuously demonstrates the Department’s ICARE values.

Health Support Specialist

Customer Support Specialist