Systems Engineer

• This position serves as a Telephony and Call Center Systems Analyst supporting DCF’s statewide enterprise voice and call center technologies.
• It focuses on administration, configuration, and daily operational support of the Department’s VoIP systems, SIP trunks, call routing, and contact center platforms.
• The incumbent provides technical support to OITS and call center operations, including the DCF Abuse Hotline and other statewide units using telephony technologies.
• The position requires a proactive, customer-focused individual with the ability to troubleshoot voice issues, coordinate with vendors, and ensure uptime and call quality in a 24/7/365 environment.
• A successful candidate for this position will need to be organized, thorough and great attention to detail.
• This position will require on-call and overtime as needed.

Network Systems Analyst

Systems Analyst I

Platform Systems Engineer

Distributed Computer Systems Analyst