Systems Engineer

• act as a liaison between court users and information technology (IT) staff to gather requirements and solutions business needs
• evaluate business needs, gather requirements, and translate requirements into technology solutions
• assist the project management team in engaging business stakeholders as active participants in iterative software development, change management, business-rule/workflow configuration, data migration, and solution validation
• consult with business users and system administrators to develop business processes and solution requirements and electronic document management and workflow
• conduct business analysis and facilitate discussions
• collaborate with IT project manager(s) to ensure timely application specific project deliverables such as business use cases for testing usability and quality assurance
• provide technology training and support for business users
• create and maintain user documentation and training videos
• test applications and assist with user acceptance testing; create test cases and scripts
• document and communicate customer feedback and sentiment to project/development teams
• provide user support to staff, troubleshoot and resolve issues; train staff on various technologies and programs or applications
• attend technical or professional classes, workshops, or seminars to improve professional skills
• other IT Project Management Office (PMO) related tasks

Systems Analyst I

Network Systems Analyst

Platform Systems Engineer

Distributed Computer Systems Analyst