Distributed Computer Systems Analyst
State of Florida
full-time
Posted on:
Location Type: Office
Location: Viera • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $1,682 per month
Job Level
Junior
About the role
- Receives telephone, email, customer portal, and in-person helpdesk requests; creates tickets with information obtained
- Works tickets to troubleshoot/resolve incidents and complete requests, or escalate to other support teams as deemed necessary
- Utilizes software such as Remote Control Viewer, Microsoft Configuration Manager Console, Active Directory Remote Server Administration Tools, and other network/monitoring tools to troubleshoot issues remotely
- Installs and implements distributed computer systems hardware and communications components, including enhancements and upgrades
- Monitors hardware to ensure it is properly maintained
- Configures operating systems, applications, and services and their integration with other applications, computers, printers, and/or peripherals
- Acts in the role of Security Coordinator for DOH-Brevard. Responsibilities for this role include, but are not limited to, routine monitoring of access to confidential information, completing quarterly and annual access reviews, completing annual compliance assessments, maintaining incident reports for all Information Security-related incidents, and coordinating the development of local Information Security procedures
- Provides onsite support for issues that cannot be resolved remotely, including, but not limited to, troubleshooting network and computer hardware and software onsite; replacing, re-imaging, and staging new computer systems (this includes driving to various locations / DOH-Brevard sites)
- Maintains an inventory of the networks' distributed processing hardware, software, including serial numbers, property numbers, level of software
- Backup coordinator for Viera Conference Center; acts as point of contact for inquiries and reservation requests, maintains event schedule, and provides audio-visual/technical support during events
Requirements
- Six or more months of experience installing/configuring distributed computer systems hardware, software, and communications components
- Six or more months of experience with user administration in Health Management System (HMS), Florida State Health Online Tracking System (Florida SHOTS), and Dentrix Enterprise
- One or more years of experience providing customer or personal services
- Valid Florida Driver’s license. If out of state, Florida license required within 30 days of hire
- One or more years of Information Technology helpdesk experience (Preferred)
- One or more years of experience supporting Windows 10 and 11 operating systems in an Active Directory environment (Preferred)
- One or more years of experience using Microsoft 365 (formerly Office) Apps at a technical level (Preferred)
- Two or more years of experience providing customer or personal services (Preferred)
- Associate’s degree (or higher) in Information Technology or a related field (Preferred)
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installing distributed computer systemsconfiguring distributed computer systemsuser administrationtroubleshooting network hardwaretroubleshooting softwaremonitoring toolsoperating systems configurationcustomer serviceInformation Technology helpdeskWindows 10
Soft skills
communicationproblem-solvingcustomer serviceorganizationtechnical support
Certifications
valid Florida Driver’s licenseAssociate’s degree in Information Technology