Quality Review Manager
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tallahassee • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversee several quality review teams, providing direct supervision to Quality Review Supervisors and ensuring alignment with statewide standards.
- Evaluate staff performance against established metrics; implement recognition, corrective action, and development plans to promote excellence.
- Collaborate with analytics and training teams to develop tools that are objective, comprehensive, and aligned with federal, state, and departmental policy.
- Partner with fellow Quality Review Managers to standardize review approaches and promote inter-rater reliability across the state.
- Perform second level reviews to validate findings, ensure accuracy, and support continuous quality improvement.
- Maintain regular dialogue with operations and program managers to assess review impact, identify trends, and support field responsiveness.
- Work with Analytics Team, Training Team, and leadership teams to translate data into actionable insights and drive system-wide improvements.
- Collaborate with the Training Team to develop and deliver curriculum for reviewers and supervisors, fostering professional growth and review excellence.
- Participate in statewide events to share findings, promote best practices, and elevate the visibility of the Quality Office’s work.
- Identify opportunities for innovation in review methodology, reporting, and stakeholder engagement to enhance outcomes for children and families.
Requirements
- At least five years of supervisory experience within Florida’s child welfare system.
- At least five years in managing/implementing continuous improvement processes.
- Current certification(s): Child Welfare Professional Certification
- Have experience reviewing findings from Quality Assurance Reviews or Child and Family Services Reviews, including accuracy validation, reviewer coaching, or leading findings-based discussions with staff or operational teams
- Ability and willingness to work full in a full-time in-office setting.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality reviewperformance evaluationcontinuous improvement processesdata analysiscurriculum developmentreview methodologyaccuracy validationcoachingstakeholder engagement
Soft skills
supervisioncollaborationcommunicationleadershipprofessional growthinnovationdialoguetrend identificationfield responsiveness
Certifications
Child Welfare Professional Certification