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Licensed Customer Service Representative
State Farm. Manage inbound and outbound calls to address customer inquiries and concerns.
Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $65,000 per yearWebsite
About the role
Key responsibilities & impact- Manage inbound and outbound calls to address customer inquiries and concerns.
- Provide accurate information regarding products and services while maintaining high standards of phone etiquette.
- Perform data entry tasks to update customer records and track interactions.
- Analyze customer feedback and provide insights for service improvement.
- Assist customers with troubleshooting issues and provide effective solutions.
- Collaborate with team members to enhance overall customer satisfaction.
- Maintain a professional demeanor while handling challenging situations.
Requirements
What you’ll need- Position open to U.S. Residents only
- Property & Casualty required.
- Life and Health also preferred.
- State Farm experience preferred, insurance experience is a bonus.
- Must be able to solve problems quickly and be good with basic computer functions as this role has a lot of note taking!
- Must have access to fast and reliable internet service.
- Must be comfortable working in the Eastern Time Zone.
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Ability to multi-task
- Ability to effectively relate to a customer
- Ability to work in a fast-paced, team friendly environment
- Must have the ability to carry out daily responsibilities without supervision
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
Benefits
Comp & perks- Includes a monthly bonus plan
- 401k plus match
- ability to earn a paid trip for you plus one
- flexible schedule
- paid time off
- insurance stipend
- training & development
- opportunities for advancement
- Team Contests
- Health Benefits are available
- Fun, positivity-forward work culture.
- Office outings several times per year, including office lunches, etc.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrytroubleshootingproblem solvingnote taking
Soft Skills
communicationself-motivatedmulti-taskingcustomer serviceteam collaborationprofessional demeanor
Certifications
Property & CasualtyLife and Health