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Bilingual Health Care Customer Service Representative
State Collection Service, Inc.Join the State Collection Service as a Remote Bilingual Health Care Customer Service Representative. Handle calls and inquiries related to insurance, financial assistance, and payment processing.
About the role
Key responsibilities & impact- Handling inbound and outbound calls in a high-tech environment
- Resolving general questions regarding insurance, financial assistance, and processing payments
- Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary
- Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
- Acts to gain payment or arrangement of payment on behalf of the client as appropriate
- Follows client-specific protocols and policies when carrying out duties
- Investigates and responds to client enquiries as needed
- Enters and monitors payment arrangements
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Requirements
What you’ll need- 1+ years’ experience working in Call Center or Customer Service function where contact with the public was a part of daily duties
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills. The ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively within a team-based environment
- Bilingual candidates will provide additional support for bilingual calls.
Benefits
Comp & perks- Health, Dental, Vision, Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days
- Annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologypatient billinghealthcare insurancehealthcare administration
Soft Skills
organization skillsflexibilityteamworkcommunication