Health Care Customer Service Representative

State Collection Service, Inc.

Remote Health Care Customer Service Representative managing inbound and outbound calls. Resolving questions about insurance and payment processing while adhering to client protocols.

Posted 5/22/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesJunior💰 $16 - $18 per hourWebsite

About the role

Key responsibilities & impact

Handling inbound and outbound calls in a high-tech environment
Resolving general questions regarding insurance, financial assistance, and processing payments
Makes and answers calls in the name of the client to resolve billing and payment issues
Responds to requests for information by patient/account holders in a professional manner
Acts to gain payment or arrangement of payment on behalf of the client
Follows client-specific protocols and policies when carrying out duties
Investigates and responds to client enquiries as needed
Enters and monitors payment arrangements
Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Requirements

What you’ll need

1+ years’ experience working in Call Center or Customer Service function
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Strong organization skills
Ability to work successfully in a fast-paced, deadline-oriented environment
Demonstrates flexibility in scheduling and assignments
Ability to work successfully and cooperatively within a team-based environment
Bilingual candidates will provide additional support for bilingual calls

Benefits

Comp & perks

Health, Dental, Vision, Life and Disability Insurance
401K w/employer match
HSA/Flexible spending accounts
Paid time off starting at 90 days
Annual profit sharing
7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologypatient billinghealthcare insurancehealthcare administration

Soft Skills

strong organization skillsflexibilityteamworkcommunication