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Health Care Customer Service Representative
State Collection Service, Inc.Remote Health Care Customer Service Representative handling calls in a high-tech environment. Resolving insurance and financial assistance inquiries while adhering to client-specific protocols.
About the role
Key responsibilities & impact- Handling inbound and outbound calls in a high-tech environment
- Resolving general questions regarding insurance, financial assistance, and processing payments
- Making and answering calls to resolve billing and payment issues
- Responding to requests for information by patient/account holders
- Acting to gain payment or arrangement of payment on behalf of the client
- Following client-specific protocols and policies
- Investigating and responding to client enquiries
- Entering and monitoring payment arrangements
- Adhering to all FDCPA, FCRA, HIPPA and applicable laws
Requirements
What you’ll need- 1+ years’ experience working in Call Center or Customer Service function
- Knowledge/experience of medical terminology, patient billing, healthcare insurance, and/or healthcare administration preferred
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills.
- The ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work
- Bilingual candidates will provide additional support for bilingual calls
Benefits
Comp & perks- Health, Dental, Vision, Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days
- Annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologypatient billinghealthcare insurancehealthcare administrationpayment processingcall handlinginbound callsoutbound callsbilling resolutionpayment arrangements
Soft Skills
organizationmultitaskingflexibilitycommunicationproblem-solvingcustomer serviceattention to detailtime managementadaptabilityinterpersonal skills