State Collection Service, Inc.

Operations Supervisor, 3rd Party Collections

State Collection Service, Inc.

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Lead, train, and supervise associates to ensure maximum performance, growth, efficiency, and profit for clients
  • Work closely with the Senior Operations Supervisor, 3rd Party communicating recordable trends and results
  • Track performance and recommend procedural and departmental changes for improvements
  • Completes special projects or other work duties as assigned
  • Participates in the resolution of client issues and nonconformities as needed
  • Adheres to all FDCPA, FCRA, HIPAA and applicable laws
  • Attend ACA’s Code of Ethics training annually
  • Adheres to all SCSI policies as stated in the Handbook
  • Will assist others within the department in their duties when necessary
  • Represents State with the professional and ethical work standards consistent with the mission Values of the company
  • Ensures all staff activities are within company quality and compliance standards, as well as client-specific protocols.

Requirements

  • 2+ years’ experience acting as Team Lead or Supervisor in a Call Center or Customer Service function where contact with the public was a part of daily duties
  • Knowledge/experience of collections, medical terminology, patient billing, healthcare insurance and/or healthcare administration
  • Previous experience overseeing others, including duties such as: performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training
  • Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding
  • Ability to enter and update data on company and client systems in an accurate, timely manner
  • Ability to work successfully in a fast-paced, deadline-oriented environment
  • Strong organization skills
  • The ability to work on multiple tasks simultaneously
  • Articulate written and verbal communication skills
  • Focus upon customer service and deliverables
  • Significant attention to detail.
Benefits
  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
  • Paid time off starting at 90 days and annual profit sharing
  • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance managementdisciplinary issues handlingstaffinginterviewingschedulingcoachingdata entrymedical terminologypatient billinghealthcare administration
Soft Skills
leadershiporganizationmultitaskingwritten communicationverbal communicationcustomer serviceattention to detailtrainingsupervisionproblem resolution
Certifications
ACA’s Code of Ethics training