State Collection Service, Inc.

Bilingual Collections Specialist

State Collection Service, Inc.

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $18 per hour

Job Level

Junior

About the role

  • Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
  • Utilize negotiating and customer service skills to achieve positive results
  • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Requirements

  • 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
  • Ability to enter and update data on company and/or client systems in an accurate, timely manner
  • Ability to work successfully in a fast-paced, deadline-oriented environment
  • Strong organization skills
  • The ability to work on multiple tasks simultaneously
  • Focus upon customer service and deliverables
  • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
  • Ability to work successfully and cooperatively within a team-based environment
  • Minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Minimum Speed Results: 40 mbps download, 5 mbps upload
  • Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods.
Benefits
  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance
  • 401K w/employer match
  • HSA/Flexible spending accounts
  • Paid time off starting at 90 days and annual profit sharing
  • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collectionsdata entrycustomer service
Soft Skills
negotiatingorganizationmultitaskingflexibilityteamwork