STAT Recovery Services

Customer Success Manager

• Engage, retain and expand your designated BOB
• Develop and maintain close relationships with your clients to ensure that we are meeting and exceeding their expectations across all STAT service offerings
• Maintain frequent contact with your portfolio of clients (approx. 50 accounts) on a regular basis (anywhere from daily, weekly or monthly touch points) depending on service scope via email, phone, and Zoom
• Ownership of the client journey from the Sales > CX handoff and corresponding engagement, retention, expansion and revenue impact
• Detailed internal account management, organization, and communication, along with service execution & monitoring to ensure value, retention, and excellent client experience
• Cross collaboration with internal departments (Sales/Dev/Analysts/Product) to ensure a fluid client experience along with the execution of all client requests, questions, needs, and business goals spanning multiple retailers
• Identify opportunities where we can provide additional value-add services to our clients and internally work with relevant departments to execute

Client Experience Manager