Member Relations Manager – Engagement
Startup-Verband
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- Design and management of member acquisition campaigns
- Conducting member outreach and persuading association members
- Shaping internal communications and onboarding new members
- Responsibility for the online member community and other membership benefits
- Point of contact for member concerns
- Support for regional/state chapters
- Responsibility for the internal membership management tool
- Building internal networks and external partnerships
- Conducting the annual member survey
Requirements
- University degree in a relevant discipline
- Several years of professional experience in a similar role
- Experience in customer acquisition, customer retention, and Customer Success
- Persuasive personality with strong influencing skills
- Knowledge of digital products and services
- Ability to develop customer-focused products
- Confident communication skills, both written and verbal (German and English – C1 level)
- Digitally savvy and interested in entrepreneurship and the startup ecosystem
- Well organized and flexible in working style; comfortable working in flat hierarchies
Benefits
- Flexible working hours
- Remote/mobile working
- Access to Germany’s startup scene
- Insight into and opportunity to help shape modern association and lobbying work
- Varied, responsible tasks with many creative opportunities and a high degree of autonomy and impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer acquisitioncustomer retentionCustomer Successdigital productscustomer-focused product development
Soft skills
persuasive personalitystrong influencing skillsconfident communication skillswritten communicationverbal communicationwell organizedflexible working style
Certifications
university degree