L2 Production Support Engineer, RPA Tools
StarTekk
contract
Posted on:
Location Type: Remote
Location: Texas • United States
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Tech Stack
About the role
- Provide Level 2 support for RPA platforms such as UiPath, Blue Prism, Pega, and Agentic tools
- Manage incidents, service requests, and change requests using ServiceNow while ensuring SLA adherence
- Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues
- Monitor application and infrastructure performance using Dynatrace and other monitoring tools
- Support CIEM and access management using Saviynt, CyberArk, Okta, and BeyondTrust
- Manage and support virtualized environments using vSphere
- Troubleshoot .NET, web-based, mainframe, and enterprise applications
- Develop automation scripts using C#, Python, and Batch scripting
- Support CI/CD deployments using Jenkins and GitHub Actions
- Maintain documentation, knowledge base articles, and runbooks in Confluence and SharePoint
- Collaborate with development, infrastructure, and security teams for seamless production support
Requirements
- Strong experience in L2 Production Support
- Hands-on with RPA tools: UiPath, Blue Prism, Pega
- Experience with ServiceNow ticketing system
- Knowledge of CIEM and access management tools (Saviynt, CyberArk, Okta)
- Experience with monitoring tools like Dynatrace
- Proficiency in scripting: C#, Python, Batch
- Experience with .NET applications and troubleshooting
- Familiarity with CI/CD tools such as Jenkins and GitHub Actions
- Good understanding of virtual environments (vSphere)
- Strong analytical and problem-solving skills
Benefits
- All your information will be kept confidential according to EEO guidelines.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
RPAUiPathBlue PrismPegaServiceNowDynatraceC#PythonBatch scripting.NET
Soft Skills
analytical skillsproblem-solving skills