StarTekk

Production Engineer

• Provide Level 2 support for RPA platforms such as UiPath, Blue Prism, Pega, and Agentic tools
• Manage incidents, service requests, and change requests using ServiceNow while ensuring SLA adherence
• Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues
• Monitor application and infrastructure performance using Dynatrace and other monitoring tools
• Support CIEM and access management using Saviynt, CyberArk, Okta, and BeyondTrust
• Manage and support virtualized environments using vSphere
• Troubleshoot .NET, web-based, mainframe, and enterprise applications
• Develop automation scripts using C#, Python, and Batch scripting
• Support CI/CD deployments using Jenkins and GitHub Actions
• Maintain documentation, knowledge base articles, and runbooks in Confluence and SharePoint
• Collaborate with development, infrastructure, and security teams for seamless production support

L2 Production Support Engineer, RPA Tools

Sales

• Serve as the Salesforce Health Cloud Subject Matter Expert (Healthcare domain experience required)
• Lead design, development, and implementation of scalable Salesforce solutions
• Provide hands-on development using Apex, LWC, SOQL, Flows, and integrations
• Develop and configure OmniStudio components (OmniScripts, Integration Procedures, DataRaptors, FlexCards)
• Oversee CI/CD processes using Copado (version control and deployment automation)
• Mentor and support developers through code reviews and best practice enforcement
• Collaborate with architects, product owners, and stakeholders to translate requirements into technical solutions
• Ensure adherence to Salesforce governance, security, and performance standards
• Support deployment planning and release management activities
• Contribute to documentation and knowledge-sharing initiatives

L2 Production Support Engineer, RPA Tools

Salesforce Development Lead – Health Cloud SME