Services Solution Analyst

StarRez, Inc.

Services Solution Analyst at StarRez enabling successful customer implementations through scoping and planning. Collaborating with sales, customer success, and services teams.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Lead discovery and scoping conversations with prospective customers to define implementation and training requirements
Partner with Sales to accurately estimate delivery hours for core systems, modules, and custom solutions
Develop detailed handover documentation to ensure smooth transition from pre-sales to Services delivery
Scope Service & Success Package usage requests in collaboration with Customer Success Managers
Create proofs of concept and recommend solutions for complex or non-standard customer needs
Collaborate with Product, Partnerships, and Services to scope delivery for new features and integrations
Maintain and improve scoping accuracy by monitoring implementations and updating internal frameworks (e.g., hours matrix)

Requirements

What you’ll need

Proficiency in StarRez or similar SaaS platforms (e.g. SIS, payments, integrations, SSO) OR 3+ years of experience working cross-functionally in a B2B SaaS customer-facing or delivery-focused environment
Strong ability to scope, estimate, and translate business requirements into actionable plans
Excellent stakeholder management skills, with the ability to build trust across internal teams and customers
Strong written and verbal communication skills
High attention to detail and ability to manage multiple priorities in a fast-paced environment
Self-motivated with strong ownership and accountability.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

scopingestimationimplementationtraining requirementsproofs of conceptcustomer needs analysisdocumentation developmentB2B SaaS experiencecross-functional collaborationdelivery planning

Soft Skills

stakeholder managementcommunicationattention to detailmulti-priority managementself-motivationownershipaccountabilitytrust building