AVP – Aviation Claims

Starr Insurance

AVP of Aviation Claims managing aviation claims for a global insurance leader. Overseeing compliance and team development for effective claims resolution.

Posted 5/13/2026full-timeAtlanta • New York • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Provide strategic leadership and guidance to junior aviation claims professionals
Foster a collaborative and high-performance work environment
Mentor and develop team members to enhance their technical and professional skills
Lead initiatives to improve team efficiency and effectiveness
Oversee the end-to-end claims process, ensuring accuracy, efficiency, and adherence to company policies and procedures
Evaluate and analyze complex aviation claims, including property damage, liability, bodily injury, and loss of life
Collaborate with underwriters, brokers, and external experts to investigate claims and determine coverage and liability
Review and interpret policy terms and conditions to ensure proper claim handling
Monitor claims reserves and evaluate settlement offers to minimize financial risk
Develop and implement best practices for claims management and resolution
Develop and maintain strong relationships with clients, brokers, and other key stakeholders
Serve as a primary point of contact for assigned accounts to address escalated claims issues and resolve conflicts effectively
Communicate claim status and updates to internal and external parties in a timely and professional manner
Provide exceptional customer service and ensure client satisfaction
Represent the company at industry events and conferences to enhance brand visibility
Stay updated with industry regulations, laws, and best practices related to aviation claims
Ensure compliance with regulatory requirements and internal policies
Implement strategies to mitigate risks and maintain a strong control environment
Conduct regular audits and reviews to ensure compliance and identify areas for improvement
Analyze claims data, trends, and patterns to identify areas for improvement and develop strategies to enhance claims handling processes
Collaborate with the senior management team to develop and implement strategic initiatives
Provide insights and recommendations for product development and risk management strategies
Lead projects aimed at improving operational efficiency and effectiveness
Oversee the financial aspects of claims management, including budgeting, forecasting, and financial reporting
Monitor and control claims-related expenses to ensure cost-effectiveness
Develop and implement strategies to optimize financial performance and profitability

Requirements

What you’ll need

Bachelor's degree in insurance, risk management, aviation, or a related field
Extensive experience in aviation claims management within the commercial insurance industry
Strong knowledge of aviation insurance policies, coverage, and industry practices
Excellent leadership and team management skills
Analytical mindset with the ability to interpret complex claims information
Strong negotiation and conflict resolution abilities
Exceptional communication and interpersonal skills
Sound understanding of regulatory requirements and compliance
Proficiency in relevant claims management software and tools
Proven track record of strategic thinking and problem-solving abilities

Benefits

Comp & perks

First class training and development opportunities
Commitment to creating an inclusive environment for all employees

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

aviation claims managementclaims process evaluationclaims data analysisfinancial reportingbudgetingforecastingnegotiationconflict resolutionstrategic thinkingproblem-solving

Soft Skills

leadershipteam managementcommunicationinterpersonal skillsanalytical mindsetcollaborationcustomer servicementoringrelationship buildingadaptability

Certifications

Bachelor's degree in insuranceBachelor's degree in risk managementBachelor's degree in aviation