Starr Insurance

Multinational Operations Manager – Production Support

Starr Insurance

full-time

Posted on:

Location Type: Office

Location: New York City • Illinois • New York • United States

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About the role

  • Oversight and Coordination: Dedicated multinational production support across all regions and business lines (Property, Liability, Financial Lines)
  • Role: Management of a team of three data operations analysts in collaboration with COE staff (Under review) to address and coordinate day-to-day insurance production activities related to policy issuance.
  • Oversight of SLA adherence and deliverables.
  • Adherence to the Salesforce, Policy Admin (UW) systems and Reinsurance Quality Review procedures.
  • Monitoring workloads of MN Operations support team to ensure proper distribution of work during peak periods.
  • Maintain and enhance standardized processes for incident management, change control, and escalation, ensuring consistent service delivery worldwide.
  • Address processing queries from the Multinational team, underwriting, claims, and finance teams.

Requirements

  • Management of a team of three data operations analysts
  • Collaborate with COE staff
  • Address and coordinate day-to-day insurance production activities related to policy issuance
  • Oversight of SLA adherence and deliverables
  • Adherence to the Salesforce, Policy Admin (UW) systems and Reinsurance Quality Review procedures
  • Monitoring workloads of MN Operations support team to ensure proper distribution of work during peak periods
  • Maintain and enhance standardized processes for incident management, change control, and escalation
  • Address processing queries from the Multinational team, underwriting, claims, and finance teams
Benefits
  • first class training and development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data operationsincident managementchange controlpolicy issuanceSLA adherence
Soft Skills
team managementcollaborationcoordinationmonitoring workloadsservice delivery