Multinational Operations Manager – Production Support

Starr Insurance

Multinational Operations Manager overseeing production support across Property, Liability, and Financial Lines. Managing operations team and ensuring adherence to service standards across global insurance production.

Posted 4/16/2026full-timeNew York City • Illinois, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversight and Coordination: Dedicated multinational production support across all regions and business lines (Property, Liability, Financial Lines)
Role: Management of a team of three data operations analysts in collaboration with COE staff (Under review) to address and coordinate day-to-day insurance production activities related to policy issuance.
Oversight of SLA adherence and deliverables.
Adherence to the Salesforce, Policy Admin (UW) systems and Reinsurance Quality Review procedures.
Monitoring workloads of MN Operations support team to ensure proper distribution of work during peak periods.
Maintain and enhance standardized processes for incident management, change control, and escalation, ensuring consistent service delivery worldwide.
Address processing queries from the Multinational team, underwriting, claims, and finance teams.

Requirements

What you’ll need

Management of a team of three data operations analysts
Collaborate with COE staff
Address and coordinate day-to-day insurance production activities related to policy issuance
Oversight of SLA adherence and deliverables
Adherence to the Salesforce, Policy Admin (UW) systems and Reinsurance Quality Review procedures
Monitoring workloads of MN Operations support team to ensure proper distribution of work during peak periods
Maintain and enhance standardized processes for incident management, change control, and escalation
Address processing queries from the Multinational team, underwriting, claims, and finance teams

Benefits

Comp & perks

first class training and development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data operationsincident managementchange controlpolicy issuanceSLA adherence

Soft Skills

team managementcollaborationcoordinationmonitoring workloadsservice delivery