Starling Bank

Solutions Engineer

• Use your understanding of the Engine technology and architecture to explain the Engine product
• Uncover client requirements and support the design of client solutions
• Involved in both the sales and delivery phases of a project as well as ongoing client success
• Work across Engine, collaborating with Engineering, Delivery, Product, Client Success and Business Development teams
• Support activities on client sites, requiring travel around North America, and occasional further travel
• Communicate Engine's current and future capabilities to diverse stakeholders
• Design solutions, outlining the target architecture and integration landscape
• Provide expert guidance to client engineering teams
• Collaborate closely with our Client Success team to troubleshoot technical issues

Solution Architect

Insurance

• - Lead the end-to-end management of the Group’s global insurance programme, including D&O, PI, Cyber, Crime, Property, Public Liability and other relevant lines.
• - Plan, lead and execute our annual Group insurance renewal, ensuring timely submission of quality underwriting information and alignment to strategic needs.
• - Proactively assess and implement insurance coverage necessary to support the Group’s growth initiatives, including those related to international expansion and M&A.
• - Review, evaluate and recommend insurance structures, limits, deductibles and wording in line with risk appetite and commercial efficiency.
• - Manage global broker partnerships and maintain oversight of broker service performance.
• - Monitor insurance market developments and regulatory/industry trends, advising senior stakeholders and committees as appropriate.
• - Act as the central point of contact for all insurance matters across the Group, ensuring effective engagement with our Finance, Legal, Risk, Technology and People teams.
• - Provide internal education and training to elevate understanding and implementation of insurance best practices and foster a culture of proactive risk management and informed insurance decision-making.
• - Prepare and present papers to relevant governance committees / Group boards as required.
• - Ensure insurance documentation, schedules and certificates are maintained, stored appropriately and remain up to date.
• - Support contractual negotiations by advising on insurance requirements, including reviewing indemnity and liability provisions in corporate and supplier agreements.
• - Lead the management of all claims and potential claims, engaging with insurers, brokers, internal teams and legal advisers, as required.
• - Support incident response processes and scenario planning, where insurance policies may be triggered (e.g. cyber events), ensuring timely notification and effective claims progression.
• - Maintain claims records, insurer notifications, reporting and MI for senior management and governance committees.
• - Ensure insurance risks are appropriately identified, assessed and documented in Group risk management frameworks.
• - Maintain internal controls relating to insurance policies, claims processes and financial reconciliation of premiums and recoveries.

Solution Architect

Senior Insurance Manager – Group Company Secretariat